Effective Date: 04/02/2023

Viva Insurance Group (“we,” “us,” or “our”) respects your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us via our website or SMS messaging services.

1. Information We Collect

We collect information when you:

• Fill out forms on our website (https://vivaig.com).

• Call our customer support or interact with our IVR system.

• Communicate with us via SMS, email, or live chat.

• Participate in promotions or request insurance quotes.

2. How We Use Your Information

We use your information to:

• Provide you with insurance quotes, policy information, and reminders

• Send you SMS alerts related to your requests or services

• Respond to customer service inquiries

• Improve our services and customer experience

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who assist us in operating our business and delivering services, subject to strict confidentiality agreements.

4. Data Security

We implement reasonable security measures to protect your personal data, including secure databases, encrypted communications, and access controls.

5. Cookies & Tracking

Our website may use cookies to enhance user experience and track performance. You can disable cookies through your browser settings.

6. SMS Messaging

By providing your mobile number, you expressly consent to receive recurring SMS messages from Viva Insurance Group. These messages may include: 

• Quote confirmations.
• Policy and document reminders.
• Payment alerts.
• Promotional offers (auto, home, life, health, renters insurance).

You may opt out anytime by replying STOP. For assistance, reply HELP or visit our Support Page.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

7. Your Rights 

Depending on your jurisdiction, you may have the right to: 

• Access your data 

• Request correction or deletion 

• Withdraw consent 

To exercise these rights, contact us at: support@vivaig.com 

8. Contact Information

For any questions regarding these terms, contact: 

• Email: support@vivaig.com 

• Phone: 1-800-317-0672 

• Live Chat: Available via https://vivaig.com 

• Business Hours: Monday to Friday, 9 AM – 6 PM (Local Time).